Impact on the Organization
In any job-related situation, professionals will find themselves having to relay information to various colleagues. Continually improving one’s communication abilities is critical. Continuing with the themes discussed in Communication Essentials, this module will help refine the skills first developed in the previous module. The program begins with a review of some communication basics including listening skills, non-verbal communication, and the two-way communication process. The participants will apply advanced communication techniques that can be quickly implemented.
Topics Covered
- Barriers to Communication
- Listening Assessment
- Red Flag Words
- Active Listening
- Non-Verbal Analysis
- One-Way, Two-Way Communication
- Giving and Receiving Feedback
- Peer Evaluations
Program Description
This workshop is designed to refine communication skills. The participants will begin by reviewing some essential concepts for good communication and continue by practicing giving and receiving feedback. The emphasis is on giving people clear instructions, providing coaching, and delivering constructive performance criticism.
Time Investment
4 hours.
Customization
This program can be customized to reflect your organization’s procedures, policies, cases, examples, and terminology. Please inquire about these optional consulting services.