Customer Service & Sales

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Behavior Style Strategies

Impact on the Organization Every individual has a unique, identifiable behavior style. The crucial ...
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Dealing with Difficult Behavior

Impact on the Organization Employees who exhibit “difficult” behavior waste scarce time and ...
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Decision Making and Problem Solving

Impact on the Organization As organizations seek to become faster and more responsive, they ...
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Effective Time Management

Impact on the Organization Everyone has 24 hours in a day. Why can some people accomplish so much  ...
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Implementing a Customer Service Plan

Impact on the Organization Today, successful organizations place customer service at the center of ...
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Influence Your Way to Greater Success

Impact on the Organization In yesterday’s strictly hierarchical organizations, “formal” ...
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Managing Personal Change

Impact on the Organization Today, individuals face unrelenting change in both their personal and ...
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Negotiating to Win

Impact on the Organization As organizations increasingly decentralize and empower front-line staff, ...
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Partners for Excellence

Impact on the Organization Companies that provide world-class customer service have a powerful and ...
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Presentation Skills

Impact on the Organization Giving presentations – and public speaking more broadly – is the #1 ...
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Providing Quality Service

Impact on the Organization It is no longer enough for a company to provide a good product at a ...
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Relationship Selling

Impact on the Organization Customers have more choices – and more power – than ever before. To ...
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